My client's DNN site on EasyCGI worked great untl they became "YourWebHosting." The transition of my client's site spawned lots of login errors and now the site is down completely.

Despite a month of support tickets they still have not fixed the issue. They said they could not replicate it despite me pasting in the error.

EsyCGI claims to be DNN experts, but if they were they should have investigated the errors I sent and fixed the DNN. WHen I originally purchase EasyCGI hosting they promised to handle all my DNN stuff, but the new company makes you pay for it or try to do it yourself.

I tried to use their wizard DNN installer to re-install DNN and their installer failed.

So as of right now I have no way to fix my clients site. Very bad situation.

It's been my experience they only send a non-resolution reply in the 24-48 hours promised and I have never been allowed to talk to a tier 2 tech person.

I would HIGHLY recommend avoiding EasyCGI if you need help with DNN.

Sad to say going on 28 days now with my client's site being down frequently and DNN continuing to blow up on EasyCGI (EasyCGI.com / YourWebHosting.com). I might have mentioned I tried a fresh reinstall of DNN but EasyCGI's installation wizard wouldn't complete the install, it just errored out. Not sure what I'm going to do. I'm guessing I'll either have to change hosts and hope for not yet another horrible experience (was with ipower then EasyCGI) or ocmpletely redo the site not using DNN which is pretty sad since I paid for that service.

Not sure what you mean about "yourwebhosting.com". I have not seen that affiliation with Easycgi. Can you explain? Have you tested your installation on a local machine to make sure it is the hosting environment and not an issue with your setup? My issues are now resolved on EasyCGI and my site is running great (knock on wood). I anticipate this to continue. Truth is that I have been running on EasyCGI without an issue. The hosting has been reliable (zero downtime) until the migration. My issues seem to be shaken out but you need to make sure the issues are not within your site (some erronious code was placed into my site by easyCGI's automated migration tool. Do not let them try to automate your migration. Best bet is to manually copy it over.

Does anyone know of the resident DNN expert at EasyCGI? Is there a specific person that is their DNN Guru that people with issues can ask for? Maybe an EasyCGI stakeholder can chime in here with a name?

Good luck and like I said make sure your site is stable seperately by running your site on a local dev platform to make sure the problems are at the hosting company since you may be barking up the wrong tree.