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New Community Website

Ordinarily, you'd be at the right spot, but we've recently launched a brand new community website... For the community, by the community.

Yay... Take Me to the Community!

Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...You have to be kiddingYou have to be kidding
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2/26/2009 3:05 PM
 

I have been wondering and waiting to see where all this ambiguis speak would end up.

How could you possibly think that omitting this from the community version of DNN would leave any feeling of the Community version being viable and or credible?

Comprehensive documentation and support Knowledge Base that provides guidance for DotNetNuke administrative tasks and answers to common technical questions. (Professional version only),

 

 

 

 
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2/26/2009 6:18 PM
 

Hi Michael, I completely agree that requiring people to pay for the Documentation and access to the Knowledge Base is completely ridiculous. It's a great way to promote the open source aspects of the project.

Before they released the exact specifics of the "Professional Edition", I announced a public wiki with the hopes people would feel the pain of the current documentation situation. However, it's been a few weeks and I haven't had a single contribution from anyone. Eitherway, I'm going to continue to document what I can as I can because it helps me when I need to reference something I found in the past. 

Don't be shy, start an article!

 
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2/28/2009 9:07 AM
 

That's good Oliver. I will do what I can to add to it. I am amazed that others did not pick up on this thread.

We are about to start a large project. I have serious reservations about DNN now. The ambience of this whole thing feels terrible. Even with all the announcements I don't know what we have in the community version. It feels like it is not a viable product, to me.  Very ambiguous situation.

I just purchase the new DNN 5.0 book. I wonder if they consider this "comprehensive" or maybe it is just a community version and to get the "real" version, you have to pay an annual subscription?

My background is 21 years in IT consulting.

 
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2/28/2009 12:13 PM
 

The Knowledge Base mentioned in the Pro marketing literature refers to a technical capability within our professional support trouble ticket system. Basically when support tickets are entered by customers, the support technician will reformat the text where applicable and add it to the knowledge base so that other customers can review for self-help reasons.

We will also be launching a new service on dotnetnuke.com in the coming months which will allow for community contributions of articles, documentation, tips, videos, resources, etc... - much like a DNN-specific version of CodeProject or ASPAlliance. The goal here is to create rich knowledge base of DNN content.
 

The initiative was suggested a few years ago, but like many community initiatives, it never reached fruition because of a lack of available time from the volunteers who would be tasked with creating and managing it. Now that DNN Corp has been able to hire more full-time resources, we can begin to offer more community services which will benefit everyone.

 
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2/28/2009 1:03 PM
 

Michael, like Oliver I really agree with you.  I've talked about the need for a true KnowledgeBase for years, had one almost done, but day job committments intervened.  I expressed my concerns again the 'Day of Dread' thread, partial comment included here:

So my 'fear' is that support of the community version is dropping in place of paid help service providers.  The success of DNN was not only the codebase, but the 'free' exchange of support, ideas, and solutions from folks, which included CT members that were close to the bleeding edge of developing the DNN codebase. Though the forums are the only way to exchange knowledge, it is clearly not the best way to offer knowledge.  The simple evidence of that fact is the number of question that repeated about the same topic.  Search mechanisms are insufficient, but more to the point the forums really are not a good vehicle for providing a true knowledgebase.  So, in the end all have a part to play for DNN to be successful.  Here's hoping that support moves forward as well as the codebase.

While I do believe that Wiki's are useful, I'm not so sure about it as a KnowledgeBase.  I want to be sure that the topic is 'spot on' about a solution for a specific issue, and that's what makes it so hard to provide it as a source of accurate information.  Still, it's worth checking out, especially, if DNN is not going to provide one to the Community, which I hope is not really the case, but the 'quote' says it, so it is a concern.  As, Oliver and I go back a ways, I'll just tell him publically, I'll start adding info about DNN RSS coverage.  I began my blog, in fact to cover that topic, as I have no other public place to do it. 

 
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