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HomeHomeGetting StartedGetting StartedInstalling DNN ...Installing DNN ...Installation Error HelpInstallation Error Help
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6/23/2006 10:58 AM
 
Eric Stevens

www.awaiter.com
Joined: 5/30/2006
Posts: 14

My hosting provider is trying to install DNN v43 and reports that they are getting an error:

 

We attempted another installation and it has failed.  We are getting an error message saying "dbo.getportals" failed.

This is the only error message that we are getting.

 

Dose anyone have any idea what this error means or how to fix it?

 
 
New Post
6/23/2006 4:34 PM
 
Casey Lengacher

soapbox.sytes.net
Joined: 3/31/2004
Posts: 53

Fire your hosting provider.

Seriously, a competent hosting provider would give you back more than this if they're expecting you to be of any assistance. Insist for the complete error message, or a screenshot therefore, and we can probably get this worked out.

Casey

Serious DKP modules for serious DNN gaming communities.
 
New Post
7/5/2006 11:07 PM
 
Eric Stevens

www.awaiter.com
Joined: 5/30/2006
Posts: 14
Casey, Finaly here is the error my hosting provider is getting?  Can you see anything helpfull?
 
Here's the error message we received for DotNetNuke:
 

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 7/5/2006 11:40:41 AM

Event time (UTC): 7/5/2006 3:40:41 PM

Event ID: 1fc7c62369374e6898598f85f68bfa1f

Event sequence: 2

Event occurrence: 1

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1848700204/Root/DotNetNuke-7-127965876409913750

Trust level: Full

Application Virtual Path: /DotNetNuke

Application Path: D:\websites\awaiter.com\DotNetNuke_1\Website\

Machine name: DEDICATED

Process information:

Process ID: 5908

Process name: aspnet_wp.exe

Account name: DEDICATED\ASPNET

Exception information:

Exception type: SqlException

Exception message: Could not find stored procedure 'dbo.DNN_GetPortals'.

Request information:

Request URL: http://www.awaiter.com/DotNetNuke/Install/Install.aspx?mode=none

Request path: /DotNetNuke/Install/Install.aspx

User host address: 71.141.231.228

User:

Is authenticated: False

Authentication Type:

Thread account name: DEDICATED\ASPNET

Thread information:

Thread ID: 3

Thread account name: DEDICATED\ASPNET

Is impersonating: False

Stack trace: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)

at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)

at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)

at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)

at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()

at System.Data.SqlClient.SqlDataReader.get_MetaData()

at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)

at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)

at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(SqlConnection connection, SqlTransaction transaction, CommandType commandType, String commandText, SqlParameter[] commandParameters, SqlConnectionOwnership connectionOwnership)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(String connectionString, CommandType commandType, String commandText)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(String connectionString, String spName, Object[] parameterValues)

at DotNetNuke.Data.SqlDataProvider.GetPortals()

at DotNetNuke.Entities.Portals.PortalController.GetPortals()

at DotNetNuke.Common.Global.CacheMappedDirectory() in D:\websites\awaiter.com\DotNetNuke_1\Website\App_Code\Global.asax.vb:line 145

at DotNetNuke.Common.Global.Application_Start(Object Sender, EventArgs E) in D:\websites\awaiter.com\DotNetNuke_1\Website\App_Code\Global.asax.vb:line 255

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

Message 2:

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 7/5/2006 11:38:07 AM

Event time (UTC): 7/5/2006 3:38:07 PM

Event ID: cefadfa6d6d649beb1fafe0b14999995

Event sequence: 2

Event occurrence: 1

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1848700204/Root/DotNetNuke-6-127965874834288750

Trust level: Full

Application Virtual Path: /DotNetNuke

Application Path: D:\websites\awaiter.com\DotNetNuke_1\Website\

Machine name: DEDICATED

Process information:

Process ID: 5908

Process name: aspnet_wp.exe

Account name: DEDICATED\ASPNET

Exception information:

Exception type: SqlException

Exception message: Could not find stored procedure 'awaiter.DNN_GetPortals'.

Request information:

Request URL: http://www.awaiter.com/dotnetnuke/Default.aspx

Request path: /dotnetnuke/Default.aspx

User host address: 71.141.231.228

User:

Is authenticated: False

Authentication Type:

Thread account name: DEDICATED\ASPNET

Thread information:

Thread ID: 1

Thread account name: DEDICATED\ASPNET

Is impersonating: False

Stack trace: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)

at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)

at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)

at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)

at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()

at System.Data.SqlClient.SqlDataReader.get_MetaData()

at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)

at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)

at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(SqlConnection connection, SqlTransaction transaction, CommandType commandType, String commandText, SqlParameter[] commandParameters, SqlConnectionOwnership connectionOwnership)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(String connectionString, CommandType commandType, String commandText)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteReader(String connectionString, String spName, Object[] parameterValues)

at DotNetNuke.Data.SqlDataProvider.GetPortals()

at DotNetNuke.Entities.Portals.PortalController.GetPortals()

at DotNetNuke.Common.Global.CacheMappedDirectory() in D:\websites\awaiter.com\DotNetNuke_1\Website\App_Code\Global.asax.vb:line 145

at DotNetNuke.Common.Global.Application_Start(Object Sender, EventArgs E) in D:\websites\awaiter.com\DotNetNuke_1\Website\App_Code\Global.asax.vb:line 255

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

Message 3:

 

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 7/5/2006 11:38:01 AM

Event time (UTC): 7/5/2006 3:38:01 PM

Event ID: 5ae1533687cd484b862ab17cc49e5fbb

Event sequence: 11

Event occurrence: 2

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/1848700204/Root/DotNetNuke-5-127965859613195000

Trust level: Full

Application Virtual Path: /DotNetNuke

Application Path: D:\websites\awaiter.com\DotNetNuke_1\Website\

Machine name: DEDICATED

Process information:

Process ID: 5908

Process name: aspnet_wp.exe

Account name: DEDICATED\ASPNET

Exception information:

Exception type: SqlException

Exception message: Could not find stored procedure 'awaiter.DNN_PurgeEventLog'.

Request information:

Request URL:

Request path:

User host address:

User:

Is authenticated: False

Authentication Type:

Thread account name: DEDICATED\ASPNET

Thread information:

Thread ID: 8

Thread account name: DEDICATED\ASPNET

Is impersonating: False

Stack trace: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)

at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)

at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)

at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)

at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)

at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)

at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)

at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(SqlConnection connection, CommandType commandType, String commandText, SqlParameter[] commandParameters)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText, SqlParameter[] commandParameters)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, CommandType commandType, String commandText)

at Microsoft.ApplicationBlocks.Data.SqlHelper.ExecuteNonQuery(String connectionString, String spName, Object[] parameterValues)

at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.Data.SqlDataProvider.PurgeLog()

at DotNetNuke.Services.Log.EventLog.DBLoggingProvider.DBLoggingProvider.PurgeLogBuffer()

at DotNetNuke.Common.Global.LogEnd() in D:\websites\awaiter.com\DotNetNuke_1\Website\App_Code\Global.asax.vb:line 124

at DotNetNuke.Common.Global.Application_End(Object Sender, EventArgs E) in D:\websites\awaiter.com\DotNetNuke_1\Website\App_Code\Global.asax.vb:line 285

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

Hope this helps

 
 
New Post
7/6/2006 8:26 AM
 
Alexandre Vaillancourt

Joined: 5/1/2006
Posts: 36

Ok, I'm not absolutely sure about this, but here's the first thing i'd check: If you start installing DNN on a DB, and the process is "stopped", it seems that DNN thinks the installation went sucessful. So it's going to try to find stuff it needs in the database, even if it's not built correctly.

My advice would be to start the installation process all over again, with a new DB and a fresh DNN install.

Alexandre Vaillancourt
 
New Post
7/6/2006 1:04 PM
 
Eric Stevens

www.awaiter.com
Joined: 5/30/2006
Posts: 14

We have tried the install about 35 times and keep getting this error.  Do you think it could have somthing to do with the hosting providers setup?
 
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