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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...4.5.3 caching problem4.5.3 caching problem
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6/8/2007 10:38 AM
 

We have been in the process of building a large (300+ page) DNN based predominantly on the Text/HTML module. DNN is running on a dual core server with 4GB of memory. During the creation of pages through the DNN admin we have experienced a number of problems that appear to be cache related. Here is an example:

A user adds a new module to the top of a page that already contains a module. The module is then moved down using the drop down menu. After the page refreshes the module remains at the top of the page. If the drop menu is selected again it indicates that the module is now at the bottom of the page (it only has a 'move up' option). This indicated to me that the database had recorded the position of the module correctly but the page returned to the user was a cached page.

Similiar problems have been experienced when changing page settings, changing module settings and viewing pages in the page manager.

Clearing or switching the cache off resolves these problems. However, the cache cannot be swtiched off permanently as it severely degrades perfomance. We have tried the low, moderate and high disk based cache settings.

These problems tend to occur more frequently if network access is poor (high latency). We also noted that this problem occured frequently if the copy function was used. We requested that users not use this function but the problem has persisted.

This is considered a critical issue by our client. The user experience is poor and has resulted in users repeating actions because they believe the action has not occurred the first time.

Has anyone else experienced this? Is there anyway of resolving this problem other than disabling the cache?

 

 

 
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6/9/2007 4:36 AM
 

Check your IIS Settings to make sure you are not running a Web Garden (multiple worker processes in the same app pool).


DotNetNuke Modules from Snapsis.com
 
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6/11/2007 5:42 AM
 

Thanks for your reply. So far so good

I do find it troubling that this is not mentioned in the DNN installation and configuration guides. IMHO this is a critical configuration point. With web gardens enabled our site was effectively unusable in the eyes or users.

 
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6/11/2007 12:05 PM
 

Excellent.  I'm glad it's working better for you.

I agree, it would be nice if there was more visibility to the fact that DotNetNuke will produce these sporatic caching issues a web garden.

 


DotNetNuke Modules from Snapsis.com
 
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6/13/2007 2:34 PM
 

I'd seen this caching issue before and bumped into again with 4.5.3 because I created a new application pool with IIS defaulted to 5 worker threads.

So thanks to the original poster and John for the details and solution.

For me it begs another question, how do we address the issues that web gardens resolve?  Specifically scaling and reliability where sufficent CPU is available?

 

 
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HomeHomeOur CommunityOur CommunityGeneral Discuss...General Discuss...4.5.3 caching problem4.5.3 caching problem


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