I would like your feedback on the current version of SigmaPro and the direction of SigmaPro 7.0. But before I do that I would like to address a few issues. There have been a few posts in this forum where people have stated that they have not been very happy with the support from OnyakTech. There are several options available for those who seek support on OnyakTech modules. You can email Support@OnyakTech.com, post a request to the Support page on at www.OnyakTech.com or call 1-800-935-5407. When you call us, you will be greeted by our support team of well trained agents knowledgeable in the installation and usage of all of the OnyakTech products, as well as general DotNetNuke troubleshooting. This is a dedicated, 24 hour support, every day of the year sales and support service provided to all OnyakTech customers.
It is also a known fact that SigmaPro is a complex module with a lot of features. We have added the “Quick Start” screen to the current version to help you get going quickly, on screen help in the DNN labels, added a FAQ and more detailed information to the 42 page user manual, provided details in the forums at OnyakTech.com and information via support. To take this even farther with the release of 7.0, we are adding wizards and more on screen help (that can be disabled at anytime) to make it very easy to use.
SigmaPro 7.0 (www.SigmaProDraconis.com) is the largest production to date from OnyakTech. We have listened to your feedback posted to OnyakTech.com, met with SigmaPro users from all over the world and have assembled a team with a vested interest in the success of this new release.
The goal of this new team was assembled to make sure the next version of SigmaPro exceeds your expectations and the needs for management of projects, support desks and CRM (Customer Relationship Management). These individuals were hand selected for their current needs and current use of key areas in SigmaPro today. Key areas include contact management, Microsoft Office integration, mobile device interfaces, SigmaLive & H2O integration, ease of use, automated processing via emails, time tracking, information sharing, team management and invoicing. The team was also selected due to their role in their organizations and how they interact with SigmaPro. These roles include CEO’s, IT Directors, Developers, Help Desk technicians, Six Sigma & ITIL Project Managers, consultants and entrepreneurs.
You do not need to be in the team to send us feedback or request new features. Please post your feedback here or on www.OnyakTech.com. Please contact me if you would like to join this team.
Reply to this post if you would like more information about any new features in SigmaPro 7.0, or contact me directly.