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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsUsers OnlineUsers OnlineUser On-Line Zero after host change?User On-Line Zero after host change?
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7/1/2006 1:47 AM
 

I recently moved a portal to a new host, and also did a new install of another portal on the same server.   In both cases, User On Line is not working (always shows 0 users).  It was working before the move, and I am sure that the settings are correct for Host and also in the Scheduler.

The portal that was moved was one that I had been using for a few years (DNN 2.1.2)  http://TMMworld.com.   For this portal, I copied over all the application files, did a database backup and restore, adjusted the webconfig for the new database connection, and all worked fine, except it shows 0 users on line.

The fresh installed portal is with the latest released version of DNN3, and I am sure the settings are correct now (host and scheduler).  http://tmmworld.net   But no luck with showing Users On Line.

Since Users On Line is not working with either portal, I am at a loss what the problem could be.   I do not remember anything specific in settings on Windows Server 2003 for this.  I have tried an application restart, and even a complete server reboot, but still nothing.   My new host is FullControl.net, on a dedicated server, so I have complete control of the machine & IIS.  

Any suggestions?

Thank you,
TMM

A Dnn User since version 1  :)


Terence
TMMworld Dot Net Services
View Terence Maney's profile on LinkedIn
 
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7/1/2006 8:08 PM
 

I solved the problem, and will try to explain what I did here just in case someone else runs into the same thing.   I had the same issue with a DNN2.12 portal, a DNN3 Portal, and a DNN4 portal.

In summary, the server time, time zones, and portal time zones were out of sync.  I had just moved the portals from the Pacific Time Zone, to Central,  but I did not consider the time zones when I moved the portals to the new server.   Just changing the time zones on the portal settings or users did not solve the problem for me either.

To solve the problem, I disabled Users On Line on each portal, and I also stopped the scheduler (In DNN4 the scheduler is automatically on/ off for purge-user-on-line when you change the setting under Host... cool!).   I then did an application restart to make sure everything was reset.   

I then checked the time zones to make sure they were all correct, matching the time zone on the server.  I changed the Host and admin user time zones, and for the DNN3 and DNN4 portals, I made sure the Portal Time zone was set to match the server system time zone.  There is no time zone setting in DNN2.  (I also had to correct the actual time setting in windows since it was off by two hours also).

I also needed to purge the scheduler history in the database, so I could start fresh.  I deleted the appropriate history records from the Scheduler History table.   

It may not have been necessary, but before enabling again, I did another application restart.    I then enabled Use- OnLine in the Host Settings, and made sure the Purge User On Line schedulers were enabled, and did another application restart.  Within one minute, the scheduler ran and Users were showing as on line again.

I will try changing the admin user time zone to something else later, thinking this may (should) not matter.

My lesson learned.... pay attention to the time zone setting on the server and the application. 

TMM


Terence
TMMworld Dot Net Services
View Terence Maney's profile on LinkedIn
 
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7/1/2006 8:55 PM
 

Thanks for sharing this very helpful explanation - I've learnt something important today!

Nina Meiers


Nina Meiers My Little Website
If it's on DNN, I fix, build, deploy, support,skin, host, design, consult, implement, integrate and done since 2003.
Who am I? Just a city chic, having a crack at organic berry farming.. and creating awesome websites.
 
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7/31/2006 5:52 PM
 
I was wondering why users on-line was zero. Thanks!

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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsUsers OnlineUsers OnlineUser On-Line Zero after host change?User On-Line Zero after host change?


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